PacketMan VoIP and Internet Knowledgebase / Softphone / Troubleshooting /
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Troubleshoot callers are unable to hear you with an X-lite Softphone

  • Ensure that your microphone or headset is plugged in, turned on, and not muted
  • Can you record audio with other programs on your computer, such as Microsoft Sound Recorder?
  • Ensure that eyeBeam or X-lite is not muted
  • Run the eyeBeam or X-lite Tuning Wizard and ensure you select the appropriate sound device.
  • Ask the other party to follow the steps in "No Audio Out"
  • Try installing the latest driver for your audio device. This should be available from your computer manufacturer.


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