Overview
You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.
Step 1: Login to the Speedtouch 536 modem
- Login to your speedtouch modem using the IP address 10.0.0.138
- Enter the username: admin, and password: admin if necessary
Step 2: Enable Remote admin
- In the menu select Toolbox > Remote Assistance.
- Click Enable Remote Assistance.
Step 3: Provide your Remote access details
- Provide the following parameters to engin:
- The URL (the HTTPS link)
- User name and Password
- engin is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism).
Step 4: Provide your Public IP
- Go to What'sMyIP
- Send your details to the helpdesk