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PacketMan VoIP and Internet Knowledgebase / Softphone / Troubleshooting / Troubleshoot no audio out with an X-lite Softphone

Troubleshoot no audio out with an X-lite Softphone
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Views: 876
Votes: 1
Posted: 06 Feb, 2007
by: Engin *.
Updated: 27 Oct, 2008
by: Engin *.
  • Make sure your speakers or headphones are plugged into the appropriate port on your computer
  • Ensure that your master volume is not muted, or set to minimal volume.
  • Can you hear audio from other programs that play sound? 
  • If you install a new USB sound device, it may become the Windows default sound device. Run the tuning wizard in this case.
  • Run the eyeBeam Tuning Wizard and ensure you select the appropriate sound device.
  • Is the other party actually transmitting sound? Ensure they have not muted their microphone.
  • Ask your VSP if they have an "Echo" test number, to test your audio.
  • Try installing the latest driver for your audio device. This should be available from your computer manufacturer.
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document Troubleshoot callers are unable to hear you with an X-lite Softphone
document How do I change the codec for the engin EyeBeam?
document What USB drivers are supported for EyeBeam or X-lite Softphone


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